Who is this article for?

Users who want to learn about Support Permissions

Elevated permissions are not required.

This article provides an overview of Support Permissions within Business User Portal.

1. Support Permissions
2. Further Reading

1. Support Permissions

• Allow Elevation of User Account to System Administrator Rights
  • This permission allows the users account to be temporarily elevated to a system administrator role in order to allow Morgan Kai Customer Support Representatives to assist with support queries. Only some support sessions will require this elevation.
• Authorize Access to Internal Audit MK Support Representative
  • This permission is only applicable to Internal Audit MK hosted customers.  In order for a Customer Support Representative to access the database to assist with support queries, a security token will need to be obtained. Only users with this permission assigned will be able to generate this security token.

2. Further Reading

1. General Notes
2. Controls Management
3. Maintenance Permissions
4. Metadata Template Permissions
5. Notification Template Permissions
6. Recommendation and Action Tracking Permissions
7. Report Template Designer Permissions
8. Reporting Permissions
9. Search and Logging Permissions