Who is this article for?

Users who need to resolve time discrepancies within time and expenses.

No elevated permissions are required.

This article details the steps required to resolve synchronisation issues in Ideagen Internal Audit MK when there is a mismatch between on-screen data and generated reports. 

1.  Resetting the local store

There are some instances when a synchronisation has not completed fully i.e., a mismatch on what is seen on screen vs a generated report. 

To correct this, a reset of the local store is required.

1. Back up all work in Ideagen Internal Audit MK that is currently downloaded on the users machine.

Note: This is critical as any work still downloaded on the local store will be lost.

2. Navigate to Help.
3. Customer Support.
4. Open local data store folder.
5. Once the File Explorer window has opened, close Ideagen Internal Audit MK.
6. In the File Explorer window, you will see the contents of the 12.0 folder. Move up a level in the folder structure so that you are within the LIVE or TRAINING folder depending on which database you are resetting the local store for and you will see the 12.0 folder within it.
7. Rename the 12.0 folder to 12.0_old.
8. Launch Ideagen Internal Audit MK again. It will now create a new local data folder, which may take a couple of minutes.