Who is this article for?

Administrators configuring the application and managing database connections.

Access to the application and account credentials are required.

This article details how to resolve issues caused by incorrectly configured application settings, specifically when the Live database points to the Training database.

1. Resolving database connection issues

On occasion, a user may configure the application incorrectly, leading to the Live database pointing to the Training database. This can be resolved by following the steps below:

Note: Please have the account password ready, as it will be required to complete the connection.

1. Navigate to Help.
   1. Select Customer Support.
   2. Choose Test Connection Availability to Ideagen Internal Audit Data Store to display the Server Connection Details screen.

1. 3. Select the Setup Connection button.

1. 4. Click Yes at the message prompt.

1. 5. Select Close and Close again, if the System Setup & Configuration screen is not visible behind the Server Connection Details screen.
   6. Update the Account Name from xxx-Training to xxx-Live.

Note: Ensure there is no space after the last letter in Live.

1. 7. Enter the account password.
   8. Select the Setup Connection and Configuration button.
   9. The user login screen should now be displayed, prompting you to enter the user connection details, such as username and password, or if using AD or SSO, it will auto-login.