Who is this article for?

Users who need to authorise support representative access.

No special access or permissions are required.

This functionality is intended to allow a member of our Support team to access your client software, facilitating more efficient assistance and resolution of any issues.

This article takes you through the steps to authorise this type of access.

1. Authorising support access

To authorise access:

1. Go to Help.
2. Select Customer Support.
3. Switch to the Ideagen Support tab.
4. Click Authorise a support representative to access the software....

5. Select the access duration.
   We recommend setting it to 72 hours.
6. Click Generate to create a unique access token.
7. Copy the generated token.
8. Update your support ticket with the generated token.