Who is this article for?

Users encountering the error when launching the application.

No special access or permissions are required.

When launching the application after updating the client from version 12 to version 16 (or later), you may encounter an error message.

This article explains why the error occurs and how to resolve it.

1. Issue

When accessing the application, you get the following error:

If you view the logs, you will see the following information:

Despite the error, selecting Continue lets you use the application without any functional impairments.

This issue arises due to a version discrepancy between the client and server components:

• Client version: version 16 (or later)
• Server version: version 15 (or earlier)

The client anticipates certain updates or compatibility features that are absent in the older server version, resulting in the error.

2. Resolution

To resolve the error:

1. Verify the current versions of both the client and server.
2. Update the server to match the client version.
3. Restart the application following the update.

It is possible to continue without updating the server; however, this is not recommended for long-term stability.