Who is this article for?

Agents who want to learn about Finding error logs

Elevated permissions are not required.

This article outlines the process for locating and saving Client and Server logs from within the application.

1. Client Logs
2. Server Logs

1. Client Logs

1. Within the application navigate to
   1. Help
   2. Customer Support
   3. View Ideagen Internal Audit error and message logs
   4. Expand the folder named Client logs.
2. Within this folder, expand the folder for the date the error occurred.
3. Select the Exception log.
4. Copy the contents of this log into your response to this email.

2. Server Logs

1. Within the application navigate to
   1. Help
   2. Customer Support
   3. View Ideagen Internal Audit error and message logs.
   4. Expand the folder named Server logs.
   5. Within this folder, expand the folder for the date the error occurred.
   6. Select the log file that has the correct time. This time will correspond with when the error occurred.
   7. Select Create secure log archive.
   8.  Select the Save log archive to selected location option will be available