Who is this article for?

Users who want to learn to Increase the log level

Elevated permissions are not required.

This article outline the process for increasing the logging level within the application.

1. Increasing the Log level
2. Checking the Log
3. Changing the Log level back to 1

1. Increasing the Log level

Increasing the logging level within the application should provide additional information for further investigation.

1. To increase the log level navigate to
   1. Help
   2. Customer Support
   3. Test connection availability
   4. Advanced settings
   5. Local machine configuration
   6. Set the Client Logging level to 4.
   7. Click OK.

8. Exit the application and log back in for the changes to take effect.

Note: These steps can also be action from the login screen.

2. Checking the Log

1. Check the logs by navigating to
   1. Help
   2. Customer support
   3. Open local data store

2. Locate the Log labelled ExternalsLog for investigation

3. Changing the Log level back to 1

1. Revert the Log back to level 1 logging by navigating to
   1.  Help
   2. Customer Support
   3. Test connection availability.
   4. Advanced settings
   5. Local machine configuration
   6. Set the Client Logging level to 1.
   7. Click OK

9. Exit the application and log back in for the changes to take effect.